
Moving into marketing changed the scope of observation, not the practice of understanding users.
The interface is only the medium; helping people understand and act remains the real work.
Attention and expectations formed before the product became part of the experience worth designing.
One reduces friction and the other creates interest, but both help people recognize something as valuable.
More than a career-change story, this piece connects product experience to the promise that appears before the first screen.
Good time to read
Key takeaways
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